A Japanese teacup beside a blank note card and pencil on a quiet wooden desk.

Contact

Questions about an object, gift, delivery or existing order? Write to our Tokyo studio.

If you have questions about products, gifts, shipping, or an existing order, we’re happy to help.

Legal entity
ZenKiln is the online trading brand of Nisshin Co., Ltd. (株式会社日進), a company registered in Tokyo, Japan (Corporate Number 4030001164531). Full legally-required business details are listed on our Legal & Business Information page.

Customer support
support@zen-kiln.com

Business mailing address
3F, Shinjuku Oak Building, 2-16-15 Yoyogi, Shibuya-ku, Tokyo 151-0053, Japan

Phone / WhatsApp
+81 70-5592-0707

Support hours
Monday to Friday
10:00 AM – 6:00 PM JST

Response time
We usually reply within 1–2 business days.

If you are contacting us about an order, please include your order number whenever possible.

For collaborations, press, or general brand inquiries, you can also contact hello@zen-kiln.com.