Privacy Policy

Last updated: [04/2026]

At ZenKiln (“we,” “us,” or “our”), we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, subscribe to our newsletter, contact us, or otherwise interact with us.

This Privacy Policy applies to personal information collected through our online store, customer support communications, email subscriptions, and related services.

If you have any questions about this Privacy Policy or would like to make a privacy request, please contact us at:

ZenKiln
[Legal business name, if different from ZenKiln]
Email: support@zen-kiln.com
Business mailing address: [Business mailing address]

1. Personal information we collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Information you provide directly

• Name
• Billing and shipping address
• Email address
• Phone number
• Order details
• Payment-related information needed to complete your purchase
• Messages you send to us through contact forms, email, or customer support
• Information you provide when subscribing to our newsletter

Information collected automatically

• Device and browser information
• IP address
• Pages viewed and interactions on our website
• Referring website or traffic source
• Approximate location information based on IP address
• Cookie, pixel, and analytics data

Information from service providers or partners

• Payment confirmation and fraud-prevention information
• Shipping and delivery updates
• Analytics, advertising, and marketing performance data
• Customer service or review-related information, where applicable

2. How we use your personal information

We use personal information for the following business and commercial purposes:

• To operate and maintain our online store
• To process and fulfill orders
• To arrange shipping, delivery, and order tracking
• To communicate with you about your order, customer service requests, returns, or account-related matters
• To provide customer support
• To improve our website, product offerings, and customer experience
• To detect, investigate, and prevent fraud, abuse, security incidents, or other unlawful activity
• To comply with legal, tax, accounting, and regulatory obligations
• To send marketing and promotional emails if you have subscribed or otherwise consented, or where permitted by law
• To measure website traffic, engagement, and advertising effectiveness
• To support remarketing, retargeting, or similar advertising activities where permitted by law

3. Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to operate our website and better understand how visitors use it.

These technologies may be used to:

• Keep the site secure and functioning properly
• Remember your preferences
• Support cart and checkout functionality
• Measure traffic and site performance
• Understand browsing behavior and product interest
• Improve the store and customer experience
• Support analytics and advertising activities where permitted by law

Some cookies are essential for the website to function. Others are used for analytics, preferences, or marketing.

Where required by applicable law, we request consent before using non-essential cookies or similar tracking technologies. You can manage your cookie preferences through our cookie banner, where available, or through your browser settings. Please note that disabling certain cookies may affect how parts of the website function.

4. Email marketing consent

If you subscribe to our newsletter, sign up for updates, request promotional information, or otherwise consent to receive marketing communications, we may send you emails about:

• New arrivals
• Product launches
• Gift ideas
• Seasonal collections
• Sales or promotions
• Store updates and editorial content

We only send promotional communications where you have provided consent or where otherwise permitted under applicable law.

5. How to unsubscribe

You can unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link included in our marketing emails, or
• Contacting us at support@zen-kiln.com

Please note that even if you unsubscribe from marketing messages, we may still send you non-promotional communications related to your orders, shipping and delivery, returns or refunds, product safety or service notices, or legal or account-related matters.

6. Sharing of personal information

We may share personal information with trusted third parties and service providers that help us operate our business, including:

• Shopify, our e-commerce platform provider
• Payment processors
• Shipping, fulfillment, and logistics providers
• Email and marketing service providers
• Customer support tools
• Analytics providers
• Fraud prevention and security providers
• Advertising and remarketing partners, where permitted by law
• Professional advisers such as accountants, legal counsel, or insurers when reasonably necessary

We may also disclose personal information:

• To comply with applicable law, regulation, court order, or lawful request
• To protect our rights, safety, property, customers, or business
• In connection with a merger, sale, business transfer, reorganization, or asset transaction

We do not sell personal information in exchange for money. However, depending on applicable law, some data sharing for analytics or advertising may be considered “sharing,” “targeted advertising,” or similar regulated activity.

7. International processing

Our store is operated using service providers that may process personal information in countries other than your own. This may include processing in countries that may not provide the same level of data protection as your jurisdiction.

Where required, we take appropriate steps to protect personal information when it is processed internationally, in accordance with applicable law.

8. Data retention

We retain personal information for as long as necessary to:

• Provide our services
• Complete transactions
• Maintain order history and customer support records
• Meet tax, accounting, legal, and regulatory obligations
• Resolve disputes
• Enforce our agreements
• Prevent fraud and abuse
• Improve our operations and service quality

If we no longer need personal information for these purposes, we will delete, anonymize, or de-identify it where reasonably possible.

In some cases, we may need to retain limited information for a longer period if required for legal, accounting, fraud-prevention, security, or operational reasons.

9. Your privacy rights

Depending on where you live, you may have privacy rights relating to your personal information, which may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Request a copy of your personal information
• Object to certain uses of your personal information
• Withdraw consent for certain processing, including marketing
• Request that we limit certain uses of your information, where applicable

To make a privacy request, please contact us at support@zen-kiln.com with the subject line Privacy Request.

We may need to verify your identity before processing your request. Where required by applicable law, we will respond within the applicable legal timeframe.

10. Requests to access, delete, or correct your information

If you want to access, correct, export, or delete your personal information, contact us at support@zen-kiln.com.

Please include enough information for us to identify your request, such as:

• Your full name
• The email address used for your order or subscription
• Your order number, if applicable
• The type of request you are making

11. Children’s privacy

Our website is not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law in their jurisdiction. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Security

We take reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

13. Third-party links and services

Our website may contain links to third-party websites, services, marketplaces, or social platforms. If you click on a third-party link, your interactions with those websites are governed by their own privacy policies and terms, not ours.

We encourage you to review the privacy practices of any third-party websites or services you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, legal requirements, or service providers.

When we make changes, we will post the updated version on this page and revise the “Last updated” date above.

15. Contact us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

ZenKiln
ZenKiln
Email: support@zen-kiln.com
Business mailing address: 4-26-2-3B07 Sengoku, Bunkyo-ku, Tokyo 112-0011, Japan

16. Additional privacy choices

If you are entitled to opt out of certain data sharing or targeted advertising activities under applicable law, then you can exercise those choices through our Data Sharing Opt-Out Page, where available.

You can also learn more about how Shopify handles certain personal data and how to exercise applicable rights directly with Shopify by visiting the Shopify privacy portal and the Shopify Consumer Privacy Policy.