Shipping policy
Every order is packed by hand at our Tokyo studio and shipped from Japan with tracking. Our ship-from address is 3F, Shinjuku Oak Building, 2-16-15 Yoyogi, Shibuya-ku, Tokyo 151-0053, Japan. If anything arrives damaged, you are covered by our Refund Policy.
Processing Time
Orders are usually prepared and dispatched within 1–3 business days after payment is confirmed. You will receive an email with tracking information as soon as your order ships.
Shipping Destinations, Rates, and Estimated Delivery
We currently accept orders for the destinations listed below. Tracked shipping is free on orders of US$99 or more. For orders below US$99, shipping is US$25 per order. The qualifying order value and available shipping options are confirmed at checkout. The thresholds above are stated in US dollars (USD). Where a local currency is available, checkout shows the converted amount before payment.
- United States, Canada, Australia, New Zealand, and Qatar: Free tracked shipping on orders of US$99 or more; US$25 per order below US$99.
- Thailand, Hong Kong SAR, and Singapore: Free tracked shipping on orders of US$99 or more; US$25 per order below US$99. Estimated carrier transit time is 3–5 business days after dispatch. Including processing, estimated total delivery time is 4–8 business days after payment.
Delivery times vary by destination and customs processing. Tracking is provided for every order.
Import Duties and Taxes
United States: Orders ship DDP (Delivered Duty Paid). We cover import duties and taxes, so you will not be asked to pay them on delivery. The shipping rates above still apply.
Other destinations: Import duties, taxes or customs clearance charges may apply under destination-country rules. Unless included at checkout or expressly covered by us, these charges are payable by the recipient.