Terms of service
This website is operated by ZenKiln. Throughout the site, the terms "we", "us", and "our" refer to ZenKiln. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional policies referenced herein or available by hyperlink.
Please read these Terms carefully before accessing or using our website. If you do not agree to all of these Terms, then you may not access the website or use any services.
1. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction in the use of the Service.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content, excluding payment information, may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
3. Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate or more complete sources of information.
4. Products and Services
Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return and Refund Policy.
Many of our products are handmade and may feature slight variations in color, glaze, texture, size, or pattern. These natural differences are part of the character of handmade craftsmanship and are not considered defects unless otherwise stated.
We make every effort to display product images and colors as accurately as possible. However, we cannot guarantee that your device's display of any color will be completely accurate.
5. Pricing and Product Availability
All prices are listed in the currency displayed on the store at the time of purchase, unless otherwise noted. We reserve the right to change prices for our products at any time without notice.
We reserve the right to modify or discontinue any product at any time without notice. We are not liable to you or to any third party for any modification, price change, suspension, or discontinuance of a product or service.
6. Orders, Billing, and Account Information
We reserve the right to refuse, limit, or cancel any order you place with us. We may attempt to notify you using the email address or billing information provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, shipping address, and payment details, so that we can complete your transactions and contact you as needed.
7. Shipping, Customs, and Delivery
Orders are shipped from Japan. Processing and delivery times are estimates only and are not guaranteed.
Buyers are responsible for any customs duties, import taxes, VAT, or similar charges that may apply in the destination country, unless otherwise stated. We are not responsible for delays caused by customs, carrier disruptions, holidays, or incomplete shipping information provided by the customer.
8. Returns, Refunds, and Cancellations
Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy. Please review that policy carefully before making a purchase.
9. Optional Tools and Third-Party Services
We may provide you with access to third-party tools or services over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind.
We are not liable for any harm or damages related to the use of optional third-party tools or services.
10. Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.
11. User Comments and Submissions
If you send us creative ideas, suggestions, proposals, reviews, or other materials, whether online, by email, or otherwise, you agree that we may, at any time, edit, copy, publish, distribute, translate, and otherwise use any comments that you forward to us, without restriction.
We are under no obligation to maintain any comments in confidence, to pay compensation for comments, or to respond to comments.
12. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
13. Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information at any time without prior notice.
14. Prohibited Uses
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:
- for any unlawful purpose
- to solicit others to perform unlawful acts
- to violate any international, national, or local regulations or laws
- to infringe upon our intellectual property rights or the intellectual property rights of others
- to upload or transmit viruses or any other type of malicious code
- to collect or track the personal information of others
- to spam, phish, scrape, crawl, or interfere with the security features of the Service
We reserve the right to terminate your use of the Service for violating any prohibited uses.
15. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
The Service and all products delivered to you through the Service are provided "as is" and "as available", unless otherwise expressly stated by us.
To the fullest extent permitted by law, ZenKiln shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products purchased through the site.
16. Indemnification
You agree to indemnify, defend, and hold harmless ZenKiln and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.
17. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
18. Termination
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice.
19. Governing Law
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Japan, unless otherwise required by applicable consumer protection laws in your place of residence.
20. Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes.
21. Contact Information
Questions about the Terms of Service should be sent to us at: jpnisshin@gmail.com